Refund and Returns Policy

At BirdStore, we value customer satisfaction and aim to provide high-quality stylus pens for tablets. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience. Please read the details below to understand our return and refund procedures.

1. Eligibility for Returns

We accept returns under the following conditions:

    • Items must be returned within 30 days from the delivery date.
    • Products must be unused, in their original condition, and in the original packaging.
    • Proof of purchase, such as an order confirmation or receipt, is required.
    • Items damaged due to customer misuse are not eligible for return.

2. Return Process

To initiate a return, please follow these steps:

    1. Contact Our Support Team – Email us at info@birdstore.xyz or call (315) 497-0329 with your order number and reason for return.
    2. Receive Return Instructions – Our team will provide you with a return authorization and shipping instructions.
    3. Ship the Item – Securely pack the product and ship it to the provided return address. Customers are responsible for return shipping costs, except in cases of defective or incorrect products.
    4. Inspection & Approval – Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

3. Refund Policy

If your return is approved, we will process your refund as follows:

    • Full Refund – Available for defective, damaged, or incorrect items.
    • Partial Refund – If the item is not in its original condition or is missing parts, a partial refund may be granted.
    • Refunds will be issued to the original payment method within 5-10 business days after approval.
    • Shipping fees are non-refundable, except for returns due to defective or incorrect products.

4. Exchange Policy

If you received a defective or incorrect product and prefer an exchange instead of a refund:

    • Contact our customer support team within 7 days of receiving your item.
    • We will provide a replacement product at no additional cost.
    • Exchanges are subject to stock availability.

5. Non-Returnable Items

Certain items are not eligible for return, including:

    • Gift cards or promotional items.
    • Products marked as final sale.
    • Items that have been used, modified, or damaged by the customer.

6. Late or Missing Refunds

If you have not received your refund within 10 business days after approval:

    • Check your bank account or payment provider.
    • Contact your credit card company, as processing times may vary.
    • If the issue persists, contact us at info@birdstore.xyz for assistance.

7. Contact Information

For any return or refund inquiries, feel free to reach out to our customer support team:

    • Email: info@birdstore.xyz
    • Phone: (315) 497-0329
    • Address: 229 Hubert Smith Rd, Singer, LA 70660, USA

Our support hours are Monday to Friday, 9 AM – 6 PM (EST).

8. Policy Updates

BirdStore reserves the right to update or modify this Refund and Returns Policy at any time. Customers are encouraged to review this page periodically to stay informed about any changes.

Thank you for shopping with BirdStore! We appreciate your business and are committed to providing you with the best products and service.